Shipping policy

Shipping Policy

Effective Date: February 12, 2025

Thank you for shopping with That Gurl Collective. Please review our shipping policy before placing an order.

Processing & Shipping Time

  • Some items are on hand & get processed within 1-3 business days (excluding holidays and weekends). Once your order has been processed you will receive an email and be notified once your item has been shipped.
  • Custom items ARE NOT on hand and made to order they can TAKE 2-4 WEEKS to ship due to being custom made to what you want! Consistent updates will be given throughout the customization & shipping process!
  • Shipping times vary based on location. Estimated delivery times are as follows:
    • Domestic Shipping: 2-7 business days
    • International Shipping: Currently not available 
  • Once an order is shipped, we are not responsible for delays or mishaps caused by the carrier or customs.

Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on weight, destination, and shipping method.
  • We only offer USPS First Class Mail shipping at the moment.

Order Tracking

  • A tracking number will be provided once your order is shipped.
  • You can track your order using the tracking link sent to the email you provided.

Shipping Restrictions

  • We currently ship to areas located within the United States only.
  • We do not ship to APO/FPO addresses, or restricted areas.

Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages. If your package is marked as "delivered" but not received, please contact the carrier.
  • If your package arrives damaged, contact us at thatgurlcollective@gmail.com within 24 hours with photos of the damage for assistance.

If you have any questions about our shipping policy, please contact us at info@thatgurlcollective.com